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OPCITY DASHBOARD

This portal is only available for active agents using the ReadyConnect® OpCity platform

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Recent Stats

Won vs Lost Score

The total number of leads won by the group vs clicked but lost
CURRENT GOAL: 80%

Average Click Time

Aggregated time (in seconds) it took for an agent to click "Accept" or "Skip"
CURRENT GOAL: ≤30s

Click vs Won Score

Percentage of leads sent to the team and won
CURRENT GOAL: 80%

Questions?

Growth

Tip of the Week

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Stats per Team Member

Metric: Click Time

CURRENT GOAL: ≤10s
EFFECT ON LEAD ASSIGNMENT: HIGH
This score represents the time it took for an agent to take an action (click "Accept" or "Skip") on a sent lead. 
Values shown are in seconds. Longer times reduce chances of winning the lead.

As a rule, all agents participating in the ReadyConnect® OpCity platform are expected to click on every lead sent in 10 seconds or less.

Last week's results below:

(Cumulative graph - all time)

Metric: Click vs Won Score

CURRENT GOAL: 80%
EFFECT ON LEAD ASSIGNMENT: HIGH

This score represents the percentage of clicked leads vs won by the agent. This response score is considered a critical metric.

  • A low score indicates leads were clicked by the agent but timing of click was not low enough to win the lead.

  • If score is 0% = agent did not win leads clicked.

  • If no score is shown = agent did not receive leads during period  (no available data)

(Previous week only)

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